On-Site CSR

Motion Industries (MOT); Town of Rotterdam (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Motion Industries, a leading distributor of MRO parts, seeks a motivated Customer Order Specialist in Rotterdam, NY. You will receive, process and fulfill customer orders, quote items, and coordinate with suppliers to ensure timely delivery.

This role emphasizes accurate order entry, effective communication, and a proactive approach to satisfy customers. You will work primarily at customer sites and in-branch environments, with opportunities to grow through training and exposure to a broad range

Qualifications

• Requires customer service experience and strong communication
• Ability to multi-task and manage time effectively
• Attention to detail and reliable work habits required

Responsibilities

• Process customer orders accurately and promptly
• Source products from inventory or suppliers to maintain stock for Consignment customers
• Quote items and negotiate pricing within approved parameters to maximize profit
• Coordinate with Account Representatives and customers to ensure satisfaction
• Respond to inquiries via phone, fax, email, or walk-in customers and provide quotes

Skills

Customer service

Communication skills

Time management

Multi-tasking

Attention to detail

Reliability

Organization

Education

High school diploma or GED

Tools

Business systems

Job description

SUMMARYUnder general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.JOB DUTIESOrders items to ensure appropriate inventory levels are maintained for Consignment customers.Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.Proactively generates sales by actively promoting Motion Industries’ products to existing customers.Expedites backorders. May pull inventory and prepare order for shipment to customer.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.Partners with Account Representatives to ensure customer satisfaction.May assist customer by troubleshooting via telephone or email and identifying correct part.Attends training sessions regularly to continue professional growth and development.Performs other duties as assigned.Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).EDUCATION & EXPERIENCETypically requires a high school diploma or GED.KNOWLEDGE, SKILLS, ABILITIESCustomer service and communication skills required. Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.Good driving record required.Reliability, organization, and attention to detail required.COMPENSATION$18.00 - $22.63 (hourly)Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.