On-Site Court Tools & Data Support Specialist

TEKsystems; Atlanta (GA); On-site; USD 43,000 - 47,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Job summary

TEKsystems is seeking a Court Tools Support Specialist to deliver on-site support across Georgia for JCATS and JDEX. You’ll train court personnel, troubleshoot issues, and help ensure accurate data reporting and system integrity.

Ideal candidates bring Juvenile Court experience, strong communication, and a customer-service mindset. This contract-to-hire role is based in Atlanta, GA, with occasional travel within Georgia, offering hands-on involvement with multiple court technologies and

Qualifications

• Experience working with Juvenile Courts.
• Strong understanding of juvenile court processes, terminology, workflows, and case types.
• Customer service, technical support, court administration, or related experience.
• Strong verbal and written communication skills.
• Ability to troubleshoot technical issues and follow established procedures.
• Experience with case management systems, databases, or reporting tools.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Responsibilities

• Provide direct support to court personnel and stakeholders utilizing JCATS and JDEX.
• Assist users with troubleshooting system issues and navigating application functionality.
• Create and maintain user guides, knowledge base articles, and FAQs.
• Conduct training sessions, demonstrations, and end-user support activities.
• Assist with data entry, validation, and report generation.
• Ensure data integrity and compliance with court reporting requirements.
• Analyze court data and support internal and external reporting efforts.
• Assist with integrations between JCATS, JDEX, and other court-related systems.
• Serve as a liaison between court personnel, administrative offices, and technical teams.
• Coordinate issue resolution and communicate updates to stakeholders.
• Gather user feedback to support system enhancements and process improvements.
• Collaborate with internal teams to improve user experience and support outcomes.
• Maintain documentation related to support requests, system usage, and reporting activities.
• Prepare reports and assist with ongoing operational support initiatives.
• Travel throughout Georgia as needed to provide onsite training and system support.

Skills

Juvenile Court Experience

Technical Support

Customer Service

End User Training

Troubleshooting

Case Management Systems

Reporting & Data Analysis

Stakeholder Management

Job description

TEKsystems is seeking a Court Tools Support Specialist to deliver on-site support across Georgia for JCATS and JDEX. You’ll train court personnel, troubleshoot issues, and help ensure accurate data reporting and system integrity.

Ideal candidates bring Juvenile Court experience, strong communication, and a customer-service mindset. This contract-to-hire role is based in Atlanta, GA, with occasional travel within Georgia, offering hands-on involvement with multiple court technologies and