Court Tools Support Pro: JCATS & JDEX

Judicial Council/Administrative Office of the Courts; Washington (District of Columbia); On-site; USD 51,000 - 75,000; Full time

Job summary

Judicial Council/Administrative Office of the Courts in Georgia seeks a Court Tools Support Specialist to assist Juvenile Courts with JCATS and JDEX. You will provide user support, training, and data reporting to ensure system accuracy and usability.

The role requires strong communication, IT support experience, and knowledge of court processes. Hybrid or in-office work options may vary by site, with travel as needed within Georgia.

Qualifications

• Experience working with Juvenile Courts.
• Knowledge of juvenile court processes and workflows.
• Experience in customer service, IT support, or court administration.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and data reporting.

Responsibilities

• Provide direct support to court personnel using JCATS and JDEX.
• Troubleshoot issues and create user guides or FAQs.
• Conduct training sessions and demonstrations.
• Assist with data entry, validation, and report generation.
• Coordinate with courts and IT teams to improve system usage.

Skills

Juvenile Court experience

Customer service

IT support

Communication skills

Troubleshooting

Data reporting familiarity

MS Office

Education

High school diploma or GED

Tools

JCATS

JDEX

Job description

Judicial Council/Administrative Office of the Courts in Georgia seeks a Court Tools Support Specialist to assist Juvenile Courts with JCATS and JDEX. You will provide user support, training, and data reporting to ensure system accuracy and usability.

The role requires strong communication, IT support experience, and knowledge of court processes. Hybrid or in-office work options may vary by site, with travel as needed within Georgia.