IT Court Tools Support Specialist
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems is seeking a Court Tools Support Specialist to deliver on-site support across Georgia for JCATS and JDEX. You’ll train court personnel, troubleshoot issues, and help ensure accurate data reporting and system integrity.
Ideal candidates bring Juvenile Court experience, strong communication, and a customer-service mindset. This contract-to-hire role is based in Atlanta, GA, with occasional travel within Georgia, offering hands-on involvement with multiple court technologies and
Qualifications
- Experience working with Juvenile Courts.
- Strong understanding of juvenile court processes, terminology, workflows, and case types.
- Customer service, technical support, court administration, or related experience.
- Strong verbal and written communication skills.
- Ability to troubleshoot technical issues and follow established procedures.
- Experience with case management systems, databases, or reporting tools.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Responsibilities
- Provide direct support to court personnel and stakeholders utilizing JCATS and JDEX.
- Assist users with troubleshooting system issues and navigating application functionality.
- Create and maintain user guides, knowledge base articles, and FAQs.
- Conduct training sessions, demonstrations, and end-user support activities.
- Assist with data entry, validation, and report generation.
- Ensure data integrity and compliance with court reporting requirements.
- Analyze court data and support internal and external reporting efforts.
- Assist with integrations between JCATS, JDEX, and other court-related systems.
- Serve as a liaison between court personnel, administrative offices, and technical teams.
- Coordinate issue resolution and communicate updates to stakeholders.
- Gather user feedback to support system enhancements and process improvements.
- Collaborate with internal teams to improve user experience and support outcomes.
- Maintain documentation related to support requests, system usage, and reporting activities.
- Prepare reports and assist with ongoing operational support initiatives.
- Travel throughout Georgia as needed to provide onsite training and system support.
Skills
Job description
Location: Atlanta, GA (On-Site)
Travel: Occasional Travel Throughout Georgia
Are you passionate about supporting court operations and helping users leverage technology effectively? We are seeking a Court Tools Support Specialist to join our Court Tools Support Team and provide technical and administrative support for Georgia's Juvenile Court case management and reporting systems, including JCATS and JDEX.
This position is ideal for candidates who have experience working in or alongside Juvenile Courts and enjoy combining customer support, training, data analysis, and stakeholder engagement in a mission-driven environment.
- Provide direct support to court personnel and stakeholders utilizing JCATS and JDEX.
- Assist users with troubleshooting system issues and navigating application functionality.
- Create and maintain user guides, knowledge base articles, and FAQs.
- Conduct training sessions, demonstrations, and end-user support activities.
- Assist with data entry, validation, and report generation.
- Ensure data integrity and compliance with court reporting requirements.
- Analyze court data and support internal and external reporting efforts.
- Assist with integrations between JCATS, JDEX, and other court-related systems.
- Serve as a liaison between court personnel, administrative offices, and technical teams.
- Coordinate issue resolution and communicate updates to stakeholders.
- Gather user feedback to support system enhancements and process improvements.
- Collaborate with internal teams to improve user experience and support outcomes.
- Maintain documentation related to support requests, system usage, and reporting activities.
- Prepare reports and assist with ongoing operational support initiatives.
- Travel throughout Georgia as needed to provide onsite training and system support.
As Part Of The Court Tools Support Team, You'll Have The Opportunity To Expand Your Expertise By Cross-training On Additional Court Technologies, Including
- Georgia Court Registrar
- Gavel
- Superior Court Judge tools and applications
- Experience working with Juvenile Courts.
- Strong understanding of juvenile court processes, terminology, workflows, and case types.
- Customer service, technical support, court administration, or related experience.
- Strong verbal and written communication skills.
- Ability to troubleshoot technical issues and follow established procedures.
- Experience with case management systems, databases, or reporting tools.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Experience supporting court systems, legal technology platforms, or government agencies.
- Knowledge of data validation, reporting, and data integrity best practices.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience conducting end-user training and system demonstrations.
- Support a mission-critical system used throughout Georgia's Juvenile Courts.
- Work directly with court personnel and stakeholders across the state.
- Gain exposure to multiple court technologies and reporting platforms.
- Make a meaningful impact on court operations and the communities they serve.
- Juvenile Court Experience
- Technical Support
- Customer Service
- End User Training
- Troubleshooting
- Case Management Systems
- Reporting & Data Analysis
- Stakeholder Management
This is a Contract to Hire position based out of Atlanta, GA.
The pay range for this position is $31.00 - $34.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Atlanta,GA. Application Deadline This position is anticipated to close on Sep 25, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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