On-Site Community Manager - Resident Experience & Ops

Bender Companies; Hoffman Estates (IL); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

Paid holidays

PTO

Personal time

Career advancement

Supportive team

Workforce housing

Job summary

Bender Companies is seeking an experienced Community Manager to lead day-to-day operations at an apartment community in Hoffman Estates. The role blends ownership mindset with a focus on resident experiences, financial performance, and team leadership.

The ideal candidate will be a strong leader, an effective communicator, and capable of managing leasing, maintenance, and resident services to ensure a high-quality, market-ready product.

Qualifications

• At least 2 years of proven success in apartment property management.
• CPM (Certified Property Manager) designation or other relevant certifications (preferred).
• Strong verbal and written communication skills.
• Solid experience with financial performance analysis, budgeting, and reporting.
• The ability to lead, coach, and develop on-site teams with professionalism and positivity.
• A passion for customer service and community-building.
• A proactive and problem-solving mindset in a dynamic, fast-paced environment.
• The ability to remain calm, confident, and focused under pressure.
• An entrepreneurial mindset and a continuous improvement approach to operations and resident satisfaction.

Responsibilities

• Overseeing daily property operations to ensure excellence in resident satisfaction, property condition, and financial performance.
• Coordinating and directing all maintenance activities, including unit turns, building repairs, and tenant improvements.
• Ensuring apartment units are always market-ready, working closely with maintenance and leasing teams.
• Leading the leasing team to meet occupancy goals and implement resident retention strategies.
• Monitoring and managing operating budgets, analyzing expenses, and identifying opportunities for cost savings.
• Building strong relationships with residents; handling concerns or escalations with professionalism and care.
• Conducting regular physical inspections of the property and apartments to ensure high standards of cleanliness, safety, and maintenance.
• Managing vendor and contractor relationships; reviewing and approving invoices to ensure quality and cost control.
• Guiding your team through change, new initiatives, and ongoing process improvements.
• Proactively analyzing rental rates, market conditions, and competitive trends to optimize performance.
• Driving community engagement and resident satisfaction through events, feedback initiatives, and high-touch service.

Skills

Property management

Communication skills

Leadership

Budgeting & reporting

Customer service

Education

CPM designation

Property management certification

Job description

Bender Companies is seeking an experienced Community Manager to lead day-to-day operations at an apartment community in Hoffman Estates. The role blends ownership mindset with a focus on resident experiences, financial performance, and team leadership.

The ideal candidate will be a strong leader, an effective communicator, and capable of managing leasing, maintenance, and resident services to ensure a high-quality, market-ready product.