On-Site Community & Property Operations Lead

Bender-Management-LLC; Hoffman Estates (IL); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Bender Companies, Hoffman Estates, seeks a Community Manager to lead day-to-day operations of a multifamily community. You will drive leasing, maintenance, and resident services to create a welcoming, well-managed property.

The role demands strong leadership, budgeting acumen, and a focus on community-building. On-site work, competitive base salary, and bonus opportunities support growth and performance.

Qualifications

• At least 2 years of proven success in apartment property management
• CPM (Certified Property Manager) designation or other relevant certifications (preferred)
• Strong verbal and written communication skills
• Solid experience with financial performance analysis, budgeting, and reporting
• The ability to lead, coach, and develop on-site teams with professionalism and positivity
• A passion for customer service and community-building
• A proactive and problem-solving mindset in a dynamic, fast-paced environment
• The ability to remain calm, confident, and focused under pressure
• An entrepreneurial mindset and a continuous improvement approach to operations and resident satisfaction

Responsibilities

• Overseeing daily property operations to ensure excellence in resident satisfaction, property condition, and financial performance
• Coordinating and directing all maintenance activities, including unit turns, building repairs, and tenant improvements
• Ensuring apartment units are always "market-ready", working closely with maintenance and leasing teams
• Leading the leasing team to meet occupancy goals and implement resident retention strategies
• Monitoring and managing operating budgets, analyzing expenses, and identifying opportunities for cost savings
• Building strong relationships with residents; handling concerns or escalations with professionalism and care
• Conducting regular physical inspections of the property and apartments to ensure high standards of cleanliness, safety, and maintenance
• Managing vendor and contractor relationships; reviewing and approving invoices to ensure quality and cost control
• Guiding your team through change, new initiatives, and ongoing process improvements
• Proactively analyzing rental rates, market conditions, and competitive trends to optimize performance
• Driving community engagement and resident satisfaction through events, feedback initiatives, and high-touch service

Skills

Leadership

Communication

Problem-solving

Customer service

Budgeting

Vendor management

Education

CPM Certification

Job description

Bender Companies, Hoffman Estates, seeks a Community Manager to lead day-to-day operations of a multifamily community. You will drive leasing, maintenance, and resident services to create a welcoming, well-managed property.

The role demands strong leadership, budgeting acumen, and a focus on community-building. On-site work, competitive base salary, and bonus opportunities support growth and performance.