On-site Community Manager and Compliance Inspector

CAMS (Community Association Management Services); Raleigh (NC); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Paid Time Off

Company Paid Holidays

Medical, dental, and vision plans

401(k)

Life Insurance

Short-term Disability

Long-term Disability

Accident coverage

Critical Illness coverage

Employee Assistance Program

Job summary

CAMS is seeking an On-site Assistant Community Manager & Compliance Inspector to provide administrative support by implementing and adhering to the association's policies, procedures, and systems, while monitoring administrative projects.

The role includes overseeing appearance and maintenance of office facilities to ensure contractual obligations are met and the office operates in good order, along with driving property inspections and responding to owner inquiries.

Qualifications

• Professional and courteous demeanor.
• Organized and able to multi-task.
• Strong troubleshooting abilities.
• Team player with collaborative mindset.
• Proficient with MS Office and common software.
• Willing to learn new things.

Responsibilities

• Serve as principal on-site administrator.
• Handle phone inquiries and refer calls to ensure timely communications.
• Post updates to the CAMS association website.
• Respond professionally to upset owners/contractors.
• Oversee daily operations of community and facilities per policies.
• Interact daily with Members.
• Investigate and resolve violations.
• Maintain accurate communications and data.
• Drive to inspect property and common areas.
• Record new violations and update status.
• Process, file and readily find association records.
• Maintain gate keys/cards securely.
• Manage clubhouse reservations and payments.
• Perform heavy computer work, copying, faxing.

Skills

Professionalism

Organized

Multi-tasking

Troubleshooting

Team player

MS Office

Will*ing to learn

Job description

CAMS is on the search for an On-site Assistant Community Manager & Compliance Inspector to be responsible for providing administrative support/services by implementing and adhering to the administrative systems, procedures and policies and monitoring administrative projects. In addition, oversee the appearance and maintenance needs of office facilities to ensure contractual obligations are being met and overall office is in good working order.

Hours of Work:

Full-time, Monday through Friday

Pay is $22.00 per hour.

Responsibilities

Daily

• Perform as the principal on-site administrator
• Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
• Post updates to the CAMS association website
• Respond constructively even when owners/contractors/others are upset.
• Responsible for the daily operation of the community/facilities pursuant to the policies and procedures established by the Association.
• Interact daily with Members.
• Resolve numerous issues so they stop there.
• Maintain good judgement, accuracy, and consistency in verbal and written communications.
• Work well independently, be well organized, and help others with reminders and staying ahead of deadlines throughout the year.
• Dependably follow through
• Check voicemail and return calls by end of workday.
• Check email and return emails within 24 hours of receipt, by noon on Monday for emails received over weekends and by noon the first business day after holidays.
• Drive throughout the community and inspect the property and common areas. (Inspecting the common areas may include exiting the vehicle).
• Investigate any complaints and respond as directed.
• Note and record all new violations and update the status of existing violations.
• Maintain data and Update violations via a tablet or smart phone or computer.

As Needed

• Attend to association members’ and their guests’ requests.
• Produce work orders/Service requests
• Assist Manager in distributing
• General correspondence
• Annual and Board Meeting Notices
• Forward communications for others.
• Reserve meeting locations such as clubhouse, Front Office Conference Room.
• Work with Committee Chairs.
• Act as liaison for the Architectural Review Committee and maintain accurate records of ARC activity.
• Respond to incoming calls regarding information for homeowners regarding:
• Maintenance and repair
• Rules and regulations
• Process general mailings
• Produce and follow up on work orders/service requests.
• Create records requested by the board; providing administrative assistance it requests.
• Process, file and readily find association records.
• Distribute amenity access keys/cards. Protect security by maintaining accurate records of the keys and requests for them. Ensure requests for gate cards comply with board policy for number per unit and costs. Keep a record of each permissible transaction. Refuse graciously requests that exceed maximums.
• Maintain clubhouse reservations, including handling of payments and refunds for security deposits and cleaning through use of Vantaca.
• Other responsibilities include: Heavy computer work, copying, faxing

Requirements

• Professional and Courteous
• Organized
• Able to multi-task
• Good at trouble shooting
• Team Player
• Proficient at Operating systems/software and hardware including MS Office and various search engines.
• Willing to learn new things

Benefits And Pay

This position is full-time, 40 hours per week. Pay rate is $22.00 hourly. The employee will also be reimbursed for cell phone and business milage to and from properties for conducting inspections.

The CAMS Compensation Package Includes

• Paid Time Off
• Company Paid Holidays
• Comprehensive medical, dental, and vision plans are available
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program