On-Site Collector - Des Moines, Iowa

TSI - Transworld Systems Inc.; West Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Bonus potential

Benefits package

401k match

Paid time off

Paid holidays

Job summary

TSI - Transworld Systems Inc. in Iowa is seeking a Call Center Representative for an onsite role with potential for hybrid work. Compensation is $17/hour.

The position focuses on contacting consumers by phone and written correspondence to resolve unpaid accounts, updating records, locating contact information, and counseling customers on payment options. Qualified candidates will have a High School diploma or GED, basic computer skills, and the ability to work in a team while maintaining

Qualifications

• High School Diploma or GED required.
• Experience in call centers or debt collections preferred.
• Basic computer skills required.

Responsibilities

• Communicate with consumers by phone and written correspondence to resolve unpaid accounts.
• Update account information accurately in the system.
• Use skip-tracing techniques to locate contact information.
• Counsel delinquent consumers to meet payment obligations.

Skills

Communication skills

Teamwork

Confidentiality

Multitasking

Basic computer skills

Education

High School Diploma or GED

Job description

Overview

Work Location: This is an onsite position, with hybrid potential!

Compensation: $17/hour

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
• Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
• Demonstrate effective skip-tracing techniques by locating consumer contact information.
• Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
• Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
• Previous collections experience preferred.
• Basic computer skills.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Work Environment

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.