On-Site Cloud & Data Center L1 Engineer

Foxconn Industrial Internet - FII; Mount Pleasant (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Foxconn Industrial Internet - FII in Mt. Pleasant, Wisconsin, seeks a Service Operator to manage Level 1 issues in cloud operations across North American data centers. The role is full-time and on-site with optional travel.

You will monitor cluster servers, handle dispatch, and oversee asset management while delivering global incident response. A BA/BS in an IT-related field and 1–3 years in Hyper-V/VMware are required, plus Linux/Windows admin experience and basic networking.

Qualifications

• BA/BS in a related IT field required.
• 1–3 years' experience with Hyper-V or VMware.
• At least 1 year Linux and Windows administration; basic networking.
• Data center experience preferred.

Responsibilities

• Monitor cluster servers across all NA data centers.
• Manage call center and dispatch operations.
• Oversee asset management processes.
• Provide global Level 1 incident support and response.

Skills

Networking basics

TCP/IP

VLAN/Subnetting

Server hardware

Prioritization

Multitasking

Troubleshooting

Communication

Documentation

English proficiency

Mandarin helpful

Education

BA/BS in Information Management, Computer Engineering, Information Technology, or related fields

Job description

Foxconn Industrial Internet - FII in Mt. Pleasant, Wisconsin, seeks a Service Operator to manage Level 1 issues in cloud operations across North American data centers. The role is full-time and on-site with optional travel.

You will monitor cluster servers, handle dispatch, and oversee asset management while delivering global incident response. A BA/BS in an IT-related field and 1–3 years in Hyper-V/VMware are required, plus Linux/Windows admin experience and basic networking.