Cloud Operations Service Operator: Data Center (On-site)

Foxconn Industrial Internet - FII; Houston, Austin (TX, TX); On-site; USD 55,000 - 65,000; Full time

Job summary

Foxconn Industrial Internet - FII is seeking a Service Operator to monitor cluster servers across NA data centers and manage call center dispatch. You will provide Level 1 incident response and asset management in a fast-paced, on-site environment.

Requirements include a BA/BS in IT-related fields and 1–3 years in Hyper-V/VMware, with hands-on Linux and Windows experience and networking basics. English proficiency is required; Mandarin is a plus.

Qualifications

• BA/BS in Information Management, Computer Engineering, Information Technology, or related field are required.
• 1–3 years of relevant experience in Hyper-V or VMware technology.
• At least 1 year hands-on experience with Linux and Windows systems, with basic networking knowledge.
• Data center experience preferred.

Responsibilities

• Monitor cluster servers across all data centers in the North America region.
• Manage call center and dispatch.
• Asset management.
• Global Level 1 incident support and response.

Skills

Networking

Troubleshooting

Documentation

Multi-tasking

Communication

Service mindset

English required

Education

BA/BS in IT or related field

Tools

Hyper-V

VMware

Linux

Windows Server

Job description

Foxconn Industrial Internet - FII is seeking a Service Operator to monitor cluster servers across NA data centers and manage call center dispatch. You will provide Level 1 incident response and asset management in a fast-paced, on-site environment.

Requirements include a BA/BS in IT-related fields and 1–3 years in Hyper-V/VMware, with hands-on Linux and Windows experience and networking basics. English proficiency is required; Mandarin is a plus.