On-Site Client Support Specialist — Intake & Guidance

Reciprocity Industries LLC; Billings (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

Voluntary life, accident, and critical

Short-term disability

Vacation and sick leave

401(k) retirement plan

Job summary

Reciprocity Industries LLC is seeking a Client Support Specialist for our on-site Billings, MT location. The role focuses on compassionate client service, intake interviews, and guiding clients through legal processes with care.

You will respond to inquiries, verify eligibility, complete questionnaires, retrieve documentation, and support teams in achieving high service quality. A strong emphasis on confidentiality and teamwork is required.

Qualifications

• Must be at least 18 years old.
• Proficient with Microsoft Office Suite and Adobe.
• Ability to read, comprehend, and follow written and verbal instructions.

Responsibilities

• Respond to calls and messages with empathy and support.
• Conduct intake interviews and complete intake forms.
• Determine client eligibility based on criteria.
• Explain legal processes and resources clearly.
• Facilitate timely completion of contracts and forms with signatures.
• Provide ongoing reassurance to clients to maintain trust.

Skills

Customer service

Verbal communication

Interpersonal skills

Documentation

Attention to detail

Confidentiality

Team collaboration

Process improvement

Adaptability

Training participation

Tools

Microsoft Office Suite

Adobe

Job description

Reciprocity Industries LLC is seeking a Client Support Specialist for our on-site Billings, MT location. The role focuses on compassionate client service, intake interviews, and guiding clients through legal processes with care.

You will respond to inquiries, verify eligibility, complete questionnaires, retrieve documentation, and support teams in achieving high service quality. A strong emphasis on confidentiality and teamwork is required.