Client Intake Specialist – Remote/Hybrid

Bighorn Law; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Bighorn Law is seeking an Intake Coordinator to be the first point of contact for clients. This role guides potential clients through the intake phase, delivering an exceptional client service experience at every contact and supporting attorneys, clients, and staff during the initial intake phase.

Because prospective clients often face stressful situations, the role requires patience, empathy, discretion, professionalism, and a sense of urgency to ensure a positive early impression and

Qualifications

• Patience, empathy, discretion, and a sense of urgency when engaging with clients.
• Exceptional client-service mindset to create a positive first impression.

Responsibilities

• Serve as the first point of contact for clients and guide them through the intake process.
• Deliver an exceptional client service experience at every touchpoint and support attorneys, clients, and staff during intake.

Job description

Bighorn Law is seeking an Intake Coordinator to be the first point of contact for clients. This role guides potential clients through the intake phase, delivering an exceptional client service experience at every contact and supporting attorneys, clients, and staff during the initial intake phase.

Because prospective clients often face stressful situations, the role requires patience, empathy, discretion, professionalism, and a sense of urgency to ensure a positive early impression and