On-Site Client Success Manager

Assetlines; Springfield (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

On-site role

Career growth

Paid time off

Training & development

Job summary

AssetLines Management is seeking a Client Coordinator / Client Manager for our Springfield, IL on-site office. This full-time role focuses on managing day-to-day client communications, ensuring requirements are met and delivering exceptional service.

The ideal candidate has strong interpersonal skills and excellent written English. You will act as the primary liaison between AssetLines and assigned clients, review requests, track progress, prepare reports, and collaborate with operations and

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent acceptable.
• Strong written and spoken English.
• Experience in client services or account management preferred.
• Excellent communication and organizational skills.
• Ability to manage multiple accounts in a deadline-driven environment.
• Proficiency with Microsoft Office and client-facing software.
• Customer-first attitude with professional demeanor.

Responsibilities

• Serve as the main liaison between AssetLines and assigned clients.
• Manage day-to-day client communications and ensure requirements are met.
• Review client requests and ensure accurate task assignment.
• Track progress, resolve issues and meet deadlines.
• Prepare client reports, summaries, and presentations.
• Collaborate with operations and vendor teams to meet client expectations.
• Provide recommendations to management to improve client satisfaction.
• Identify opportunities to expand services and strengthen partnerships.

Skills

Client management

Account management

Communication

Organizational skills

Written English

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

AssetLines Management is seeking a Client Coordinator / Client Manager for our Springfield, IL on-site office. This full-time role focuses on managing day-to-day client communications, ensuring requirements are met and delivering exceptional service.

The ideal candidate has strong interpersonal skills and excellent written English. You will act as the primary liaison between AssetLines and assigned clients, review requests, track progress, prepare reports, and collaborate with operations and