On-site Client Success Associate – Language Services

Baystate Interpreters, Inc; Gardner (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Collaborative work environment

Opportunities for growth in the language services industry

Job summary

A language services company in Gardner, MA, is seeking a Customer Success Associate to enhance client relationships and service satisfaction. Applicants should have a Bachelor's degree in a relevant field and strong communication skills. The role involves serving as the main contact for clients, coordinating support, and ensuring timely resolution of issues. Join a collaborative team focused on accuracy and efficiency in service delivery.

Qualifications

• 1+ years of experience in customer service or client support preferred.
• Ability to build strong client relationships and understand their needs.
• Comfortable learning new software platforms.

Responsibilities

• Serve as the primary contact for client inquiries via phone and email.
• Coordinate technical support issues for interpreters.
• Maintain accurate records of client interactions.

Skills

Strong communication skills

Highly organized

Multitasking ability

Education

Bachelor's degree in Business, Marketing, or Communications

Tools

Microsoft Office Suite

Job description

A language services company in Gardner, MA, is seeking a Customer Success Associate to enhance client relationships and service satisfaction. Applicants should have a Bachelor's degree in a relevant field and strong communication skills. The role involves serving as the main contact for clients, coordinating support, and ensuring timely resolution of issues. Join a collaborative team focused on accuracy and efficiency in service delivery.