On-site Client Operations Manager

SDI; Bentonville (AR); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Tuition reimbursement

Paid holidays

Job summary

SDI is seeking an Operations Manager to oversee client satisfaction and the delivery of SDI’s value proposition at a Bentonville, AR site. You will manage SLAs, coordinate with cross-functional teams, and travel up to 20% to customer sites and our Jacksonville, FL HQ.

You will lead performance metrics, drive continuous improvement, and serve as the primary client interface, ensuring proactive issue resolution and strategic partnership with SDI and client teams.

Qualifications

• Bachelor’s degree in supply chain management, engineering, business, or equivalent work experience.
• 3 years’ experience in Integrated Supply, Digital Supply, E-Procurement, Digital Facilities Management or adjacent space.
• 5+ years of client management experience, including knowledge of source to pay, product sourcing, e-commerce, catalog management and inventory control of indirect materials.
• 3+ years direct client-facing experience required.
• Experience in analyzing data to understand and define program direction, troubleshooting and measuring results.
• Advanced skills with Business Intelligence and Microsoft Office tools.
• End-to-end knowledge of the complete procure-to-pay transactional life cycle from an SAP or similar ERP perspective.
• Must have experience utilizing and defining current technologies to deliver client automated visibility to supply and fulfillment, including eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, custom workflow management, chatbots etc.
• Demonstrated leadership competencies with excellent written and verbal communication.
• Hands-on manager not afraid to roll-up sleeves to perform duties to get the job done.
• Proven ability to operate with a high degree of autonomy and professionalism.
• Strong organizational, time management, and people management skills.
• Six Sigma certification preferred, exposure/knowledge required. Other process methodologies such as Lean Manufacturing, etc. will also be considered.

Responsibilities

• On the client side, represent SDI as the subject matter expert in procurement, digital supply, inventory management and operations.
• Interact with a diverse team to ensure best in class performance across a multi-location account.
• Deliver the performance management program and present KPI milestones and service delivery to the client’s management.
• Function as the primary client interface with credibility as a subject matter expert.
• Capture, interpret and drive continuous improvement of site metrics and KPIs.
• Ensure administration and delivery of services under established SLAs at the site level.
• Resolve local transactional issues such as purchase orders and invoices quickly and effectively.
• On the SDI side, work within a matrix organization to drive objectives and coordinate with account management, engineering, sourcing, procurement, HR, finance and IT.
• Manage financials for each client and site to meet revenue, expense and profit goals.
• Provide project management to control innovative projects at client locations.

Skills

Supply chain

Client management

Data analysis

BI tools

Procure-to-pay

ERP SAP

Leadership

Communication

Autonomy

Problem-solving

Education

Bachelor’s degree in supply chain management, engineering, business, or equivalent work experience

Tools

SAP ERP

Power BI

Job description

SDI is seeking an Operations Manager to oversee client satisfaction and the delivery of SDI’s value proposition at a Bentonville, AR site. You will manage SLAs, coordinate with cross-functional teams, and travel up to 20% to customer sites and our Jacksonville, FL HQ.

You will lead performance metrics, drive continuous improvement, and serve as the primary client interface, ensuring proactive issue resolution and strategic partnership with SDI and client teams.