Senior Client Operations Manager (Multi-Site)

SDI Inc; Bentonville (AR); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vacation & holidays

401K

Job summary

SDI Inc is seeking an Operations Manager to oversee client satisfaction and ensure delivery of SDI’s value proposition across multiple locations. This on-site role requires travel up to 20% and close collaboration with SDI’s Jacksonville, FL HQ.

The ideal candidate will bring a strong background in supply chain, procurement, and digital facilities management, plus hands-on leadership to drive KPI performance and continuous improvement.

Qualifications

• Bachelor’s degree or equivalent in supply chain, engineering, business or related field.
• 3+ years in Integrated Supply, Digital Supply, E-Procurement, or related space (logistics, distribution).
• 5+ years of client management experience, including source-to-pay, catalog management, and inventory control of indirect materials.

Responsibilities

• Serve as the client advocate within a matrix organization and drive overall client satisfaction.
• Lead cross-functional teams to deliver SDI’s value proposition and meet contractual obligations.
• Manage procurement, digital supply, and operation metrics across multiple site locations.

Skills

Bachelor's degree

Client management

Data analysis

BI tools

Presentation skills

Six Sigma

Leadership

Analytical mindset

Education

Bachelor’s degree in supply chain management, engineering, business

Tools

SAP ERP

BI tools

Microsoft Office

E-commerce plugins

Inventory tracking

Workflow management

Chatbots

Job description

SDI Inc is seeking an Operations Manager to oversee client satisfaction and ensure delivery of SDI’s value proposition across multiple locations. This on-site role requires travel up to 20% and close collaboration with SDI’s Jacksonville, FL HQ.

The ideal candidate will bring a strong background in supply chain, procurement, and digital facilities management, plus hands-on leadership to drive KPI performance and continuous improvement.