On-Site Casino Gift Shop Supervisor

Choctaw Casinos & Resorts; Durant (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Choctaw Casinos & Resorts in Durant, OK is seeking a Retail Supervisor to oversee gift shop associates on their shift, ensuring superior customer service and sales performance while meeting guest-satisfaction goals. You will report to the Retail Shift Manager or Retail Manager on duty.

Responsibilities include supervising cashiers, managing POS operations, training new hires, and maintaining pricing accuracy, store cleanliness, and loss prevention programs to support financial and operational

Qualifications

• Ten-Key proficiency (by touch) preferred.
• Competency in Microsoft Excel or similar spreadsheet programs.
• Data entry and access using computers.

Responsibilities

• Oversee gift shop associates on their designated shift to ensure customer service and sales opportunities are optimized.
• Monitor and achieve individual sales, retention, and customer experience targets while supporting financial and operational goals.
• Oversee POS operations, cash handling, and daily reporting; forecast staffing to meet demand.
• Resolve customer issues and inquiries, and address associate/management concerns promptly.
• Maintain shop appearance: pricing accuracy, cleanliness, and secure storage areas.
• Develop training for new hires and incumbents; implement corrective actions as needed.

Skills

Ten-Key

Excel

Data entry

Customer service

Supervisory experience

Tools

POS systems

Job description

Choctaw Casinos & Resorts in Durant, OK is seeking a Retail Supervisor to oversee gift shop associates on their shift, ensuring superior customer service and sales performance while meeting guest-satisfaction goals. You will report to the Retail Shift Manager or Retail Manager on duty.

Responsibilities include supervising cashiers, managing POS operations, training new hires, and maintaining pricing accuracy, store cleanliness, and loss prevention programs to support financial and operational