Casino Retail Supervisor

Choctaw Casinos & Resorts; Durant (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Choctaw Casinos & Resorts in Durant, OK is seeking a Retail Supervisor to oversee gift shop associates on their shift, ensuring superior customer service and sales performance while meeting guest-satisfaction goals. You will report to the Retail Shift Manager or Retail Manager on duty.

Responsibilities include supervising cashiers, managing POS operations, training new hires, and maintaining pricing accuracy, store cleanliness, and loss prevention programs to support financial and operational

Qualifications

• Ten-Key proficiency (by touch) preferred.
• Competency in Microsoft Excel or similar spreadsheet programs.
• Data entry and access using computers.

Responsibilities

• Oversee gift shop associates on their designated shift to ensure customer service and sales opportunities are optimized.
• Monitor and achieve individual sales, retention, and customer experience targets while supporting financial and operational goals.
• Oversee POS operations, cash handling, and daily reporting; forecast staffing to meet demand.
• Resolve customer issues and inquiries, and address associate/management concerns promptly.
• Maintain shop appearance: pricing accuracy, cleanliness, and secure storage areas.
• Develop training for new hires and incumbents; implement corrective actions as needed.

Skills

Ten-Key

Excel

Data entry

Customer service

Supervisory experience

Tools

POS systems

Job description

Job Purpose or Objective(s): As the Retail Supervisor, you will oversee gift shop associates on their designated shift, ensuring a high level of customer service and guest satisfaction with every customer interaction and sales opportunity. You will report to the Retail Shift Manager or Retail Manager on duty.

Primary Tasks

• You will oversee Cashiers to include resolving associate performance issues, conducting performance management with staff (Reviews, address sub-standard performance), promoting teamwork and inclusiveness, auditing/inspecting work of your team to ensure standards are met and training.
• Ensure individual sales, retention, and customer experience targets are met to support the manager in the achievement of financial and operational goals including expense control, loss prevention and safety.
• Oversee and assist sales functions including POS systems, cash handling, and daily reporting. Develop methods, processes, staffing to forecast/fulfill demand.
• Resolve customer issues, answer public inquiries, and immediately resolve customer/associate/management concerns.
• Inspect the gift shop to ensure that it is kept clean, merchandise is visually appealing, pricing is correct and storage areas are organized, well-maintained, and secure.
• Implement corrective/preventative actions.
• Develop training for new hires and incumbents to perform job tasks.
• Perform other tasks as may be assigned.

Job Requirements

• Ten-Key proficiency (by touch) preferred
• Competency in the use of Microsoft Excel (or similar spreadsheet programs)
• Use computers to enter, access or retrieve data.
• Apply oral or written (legible) communication techniques
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of high-volume cash handling procedures, policies, and rules. This includes security, verification, and accuracy.
• One year (1) supervisory experience preferred

Job Identification: 30019

Job Category: Retail Operations

Posting Date: 10/19/2026, 9:18 PM

Job Schedule: Full time

On-Site/Remote: On-Site