On-Site Car Wash Manager: Lead Ops & Customer Experience

Spotless Brands; Owings Mills (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Spotless Brands is seeking a Site Manager to oversee daily operations, staff performance, and site profitability at our Owings Mills location. You will lead a team, ensure exceptional customer service, and uphold safety and compliance standards in a fast-paced retail environment.

The role may be salaried or hourly depending on state regulations; you will be the on-site owner driving operational excellence, guest experience, and financial results. Strong leadership and communication are essential.

Qualifications

• Proven leadership and team-building abilities.
• Strong focus on delivering customer experience and safety.

Responsibilities

• Lead day-to-day operations to ensure safe, efficient, high-quality car wash experience.
• Ensure compliance with SOPs, safety protocols, audits, and service standards.
• Maintain a professional, clean, and customer-ready site at all times.
• Report equipment issues and coordinate with support teams for resolution.
• Manage scheduling, payroll, and timekeeping in accordance with policies.

Skills

Leadership

Team development

Customer service

Operations management

Scheduling & payroll

Education

High School Diploma or equivalent

Associate or Bachelor’s in business/management

Job description

Spotless Brands is seeking a Site Manager to oversee daily operations, staff performance, and site profitability at our Owings Mills location. You will lead a team, ensure exceptional customer service, and uphold safety and compliance standards in a fast-paced retail environment.

The role may be salaried or hourly depending on state regulations; you will be the on-site owner driving operational excellence, guest experience, and financial results. Strong leadership and communication are essential.