On-Site Call Center Trainer & Curriculum Developer

MCI; Las Cruces (NM); On-site; USD 42,000 - 70,000; Full time

Job summary

MCI is seeking an experienced training professional to deliver and manage onboarding and development for our customer service and sales teams. This on-site role requires charisma, reliability, and the ability to create engaging curricula and materials for a range of clients.

You will partner with SMEs and training stakeholders to ensure curriculum alignment and impact. Ideal candidates have classroom training experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Experience onboarding and classroom-style training in a corporate setting.
• Charismatic public speaking and engaging presentation skills.
• Strong collaboration with SMEs and business partners.
• Proficiency with Microsoft Office and learning tools.

Responsibilities

• Provide onboarding training for new members and improve performance.
• Facilitate classroom-style training on products, services, techniques, systems, and processes.
• Plan, conduct, coordinate, and implement a comprehensive training program.
• Develop training curriculums and materials using ADDIE and adult learning theory.
• Develop assessments to measure curriculum effectiveness.
• Provide follow-up coaching on job performance and quality assurance.

Skills

Public speaking

On-site training delivery

Curriculum development

Strong work ethic

Education

Associate degree

Relevant work experience

Tools

Microsoft Office Suite

Job description

MCI is seeking an experienced training professional to deliver and manage onboarding and development for our customer service and sales teams. This on-site role requires charisma, reliability, and the ability to create engaging curricula and materials for a range of clients.

You will partner with SMEs and training stakeholders to ensure curriculum alignment and impact. Ideal candidates have classroom training experience, strong communication skills, and proficiency with Microsoft Office.