On-Site Call Center Team Lead — Lead & Elevate Service

First Community Credit Union; Houston (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term and long-term disability

Company-paid life insurance

Generous paid time off

401(k) plan with exceptional company  

Health and Wellness Program

Employee Activity Club

Job summary

First Community Credit Union is seeking a Call Center Team Lead to work on-site at our Corporate Headquarters in NW Houston. The Team Lead will supervise staff, guide performance, and assist members with complex calls while coordinating with management.

The role requires 3–5 years in call center or related experience; supervisory experience is preferred, and rotating Saturdays are required. Join a growing team serving multiple Texas markets with a strong benefits package.

Qualifications

• Minimum of three years of call center or related experience.
• Supervisory experience is strongly preferred.
• Rotating Saturdays are required.

Responsibilities

• Supervise the call center staff and aid members in their financial needs.
• Supervise workflow and performance through training, coaching and evaluations.
• Assist the department with complex/escalated calls and coordinate with Call Center management.

Skills

Critical Thinking

Dependability

Professionalism

Education

High School diploma or GED

Job description

First Community Credit Union is seeking a Call Center Team Lead to work on-site at our Corporate Headquarters in NW Houston. The Team Lead will supervise staff, guide performance, and assist members with complex calls while coordinating with management.

The role requires 3–5 years in call center or related experience; supervisory experience is preferred, and rotating Saturdays are required. Join a growing team serving multiple Texas markets with a strong benefits package.