Call Center Rep - Part Time (29 hours)

First Community Credit Union - Houston, TX; Houston (TX); Remote; USD 20,664 - 27,552; Part time

Benefits offered by this job

Full-time benefits package

401(k) with generous matching

Health and Wellness program

Free credit union membership

Job summary

A Texas-based credit union is looking for a Part-Time Call Center Representative to work remotely. This role requires managing multiple daily calls while ensuring top-notch member service. The ideal candidate should have at least one year of customer service experience and be flexible to work until 8 PM during the week. Saturday availability is also required. A minimum of three to six months of onsite training in Houston is necessary, and bilingual skills in Spanish are preferred. Join our growing team and make a difference in our members’ lives.

Qualifications

• Minimum of one year customer service experience required.
• Flexibility to work until 8 pm during the week.
• Availability for Saturday shifts required.

Responsibilities

• Manage multiple daily calls effectively.
• Provide first-rate member service.
• Meet established daily and monthly call quotas.
• Seek ongoing cross-sell opportunities.

Skills

Customer service experience

Bilingual (Spanish)

Flexibility for late hours

Job description

We are currently seeking a Part-Time Call Center Representative to work remotely supporting our Call Center Department. This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is accountable for meeting an established number of daily and monthly calls, as well as seeking ongoing cross sell opportunities. The qualified candidate will need to have a minimum of one year customer service experience and flexibility to work until 8 pm during the week. A minimum of three - six months of on-site training at our NW Houston location is required, along with Saturday availability. Bilingual (Spanish) is preferred.

If you are interested in making a “First-Rate” difference in our members’ lives, here is an excellent opportunity for you!

First Community is searching for top talent to staff 14 branches and corporate positions ranging from Houston to Dallas/Fort Worth to San Antonio/Austin. First Community is a progressive $2.5B+ asset credit union based out of Houston, Texas. We offer an excellent full-time benefits package that includes medical, dental, and vision coverage, long and short-term disability, family life insurance coverage, paid time off as well as time off for volunteer events. Part-time and full-time employees are eligible for 401(k) and a very generous 401(k) match. All First Community employees enjoy community service events, free credit union membership along with a full range of banking services, a robust Health and Wellness program, and an Employee Activity Club.

First Community has been in the community for 70 years, originally serving employees of the Spring Branch Independent School District. First Community has a field of membership across 41 counties in the state of Texas. From our small beginnings to our current $2.5+ billion in assets, we have always operated under the philosophy of people-helping-people. First Community Credit Union continues to lead the way as a high-tech, high-touch credit union with leading digital services including Online Banking, Mobile Banking, iPhone/Android Apps and more. First Community also works to ensure our members are backed by the latest in security, launching products including EMV chip cards and My Money Maps. As a full-service financial institution, First Community Credit Union proudly serves the daily financial needs of over 170,000 members at our 14 locations. Wouldn’t you like to be a part of our growing team?