Call Center Team Lead

FCCU Career; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability coverage

Company-paid life insurance

Generous paid time off

401(k) plan with a company match

Health and Wellness Program

Employee Activity Club

Job summary

First Community Credit Union is seeking a Call Center Team Lead to work on-site at our Corporate Headquarters in NW Houston. The role supervises staff, assists members with financial needs, and coordinates training, coaching, and performance evaluations to meet department goals.

The ideal candidate has 3–5 years in a call center, supervisory experience is preferred, and rotating Saturdays are required. We offer comprehensive benefits and a supportive work environment.

Qualifications

• Education: High school or GED or equivalent.
• Experience: 3+ years in a call center or related field.
• Supervisory experience is strongly preferred; rotating Saturdays required.

Responsibilities

• Supervise call center staff and assist members with financial needs.
• Train, coach, and evaluate performance of staff.
• Handle complex/escalated calls and ensure department goals are met.

Skills

Critical Thinking Expert

Dependability and Reliability Expert

Professionalism Expert

Education

High school education or GED or better in General Studies

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on August 19, 2026

Locations

Showing 1 location

Houston, TX 77095, USA

• On-site
• Rate : $20 USD per hour
• Call Center
• Full-Time
• Requisition #: CALLC002733

Description

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience, supervisory experience is preferred. Rotating Saturdays are required.

Minimum Qualifications:

Education

• High School graduate or GED equivalent or equivalent work experience.

Experience

• Minimum of three years of call center or related experience
• Supervisory experience is strongly preferred

Preferred Certifications

• None

Join the First Community Credit Union Team

First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees.

We offer a comprehensive benefits package designed to support your financial, physical, and personal well‑being, including:

• Medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Company-paid life insurance
• Generous paid time off
• 401(k) plan with an exceptional company match
• Health and Wellness Program
• Employee Activity Club

Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry‑leading online and mobile banking tools, enhanced security features, and a full range of financial products and services.

At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service.

Join us and become part of an organization that's making a difference in the lives of our members every day.

Qualifications

Skills

Preferred

Critical Thinking Expert

Dependability and Reliability Expert

Professionalism Expert

Education

Required

High school education or GED or better in General Studies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.