On-Site Call Center Leader – $92K+Bonus

Renuity, LLC; Vancouver (WA); On-site; USD 92,000 - 94,000; Full time

Benefits offered by this job

Bonus

Job summary

Renuity, LLC is seeking a Call Center Manager to oversee the call center operations in Vancouver, WA. The role focuses on setting objectives, expanding staff knowledge, analyzing data, and improving processes to support customers.

The position requires extensive call center leadership experience and hands-on management of performance metrics, KPIs, and commissions. On-site work in Vancouver, WA with a base salary of $92K–$94K plus bonus.

Qualifications

• Bachelor’s Degree in Marketing, Business or Communication preferred (may be substituted by Call Center experience).
• Proven working experience in home improvement call center environment.
• 10+ years of call center environment experience.
• 3+ years of leadership/management experience.
• Must be able to pass a background check.
• A valid Driver’s License.

Responsibilities

• Develop call center day-to-day activities.
• Monitor schedules of all call center employees.
• Maximize productivity levels from all resources/employees.
• Track and report lead generation performance metrics.
• Calculate and report monthly commissions and bonuses for call center employees.
• Oversee hiring, coaching, and training of new employees to maintain high standards.
• Continued coaching and mentoring of all staff.
• Maintain and improve call center operations by monitoring system performance, identifying and resolving problems, and completing action plans.
• Ability to perform job functions across all teams within the call center including Setting Appointments, Confirmation, Verification, Rehash and Training.
• Develop and implement process and/or operational improvements to enhance efficiency and effectiveness of operations.
• Ensure productivity met or exceeded service and quality standards.
• Assist in development of scripts for Call Center Representatives.
• Analyze performance data to identify opportunities for improvement.
• Ensure outbound/inbound Call Center quality standards are adhered to.
• Ensure compliance with TCPA and DNC regulations.

Skills

Attention to detail

Analytical skills

Team leadership

Organization

Multi-tasking

Communication

Education

Bachelor's degree in Marketing/Business/Communications

10+ years call center experience

3+ years leadership/management experience

Background check clearance

Driver's license

Job description

Renuity, LLC is seeking a Call Center Manager to oversee the call center operations in Vancouver, WA. The role focuses on setting objectives, expanding staff knowledge, analyzing data, and improving processes to support customers.

The position requires extensive call center leadership experience and hands-on management of performance metrics, KPIs, and commissions. On-site work in Vancouver, WA with a base salary of $92K–$94K plus bonus.