On-Site Billing Specialist — Growth, Rewards & Impact

Response Monitoring Services, Inc.; City of Syracuse (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Annual raise

Medical, Dental, Vision, and 401k

Paid vacation and sick time

Wellness program

Internal advancement opportunities

Community impact

Job summary

Rapid Response Monitoring, located in Syracuse, NY, is seeking a Billing Support Specialist to join the in-office billing team. You will ensure accurate billing processes, manage customer accounts, and resolve issues with a focus on customer service and attention to detail.

The role emphasizes proactive collections support, payment plan recommendations, and accurate data entry. This position requires reliable communication and collaboration with the Accounts Receivable Supervisory team.

Qualifications

• Associate’s degree or higher in business or related field.
• Proven data entry experience and accuracy.
• Ability to learn new software and adapt to changes in an office environment.
• Solid understanding of basic accounting concepts and collection regulations.
• Successful clearance of drug screen and background check.

Responsibilities

• Proactively contact delinquent accounts and offer payment options.
• Recommend payment plan solutions for review and approval.
• Foster client relationships to promote timely payments.
• Record and apply incoming payments and resolve discrepancies.
• Generate and send invoices, statements, and credits.
• Maintain customer billing data and communicate updates to the team.
• Respond to billing inquiries with professional communication and escalate complex issues.
• Assist with audits and develop new billing procedures.

Skills

Data entry

Adapt to software

Microsoft Excel

Customer service

Education

Associate's degree in business or related field

Bachelor’s Degree

Tools

Microsoft Office

Job description

Rapid Response Monitoring, located in Syracuse, NY, is seeking a Billing Support Specialist to join the in-office billing team. You will ensure accurate billing processes, manage customer accounts, and resolve issues with a focus on customer service and attention to detail.

The role emphasizes proactive collections support, payment plan recommendations, and accurate data entry. This position requires reliable communication and collaboration with the Accounts Receivable Supervisory team.