On-Site Billing Specialist - Accounts & Payments

Rapid Response Monitoring; City of Syracuse (NY); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Annual salary increases

Medical, Dental, Vision, and 401k

Paid Vacation and Sick Time

Wellness Program + Wellness DAYS OFF

Internal advancement opportunities

Opportunity to impact communities

Job summary

Rapid Response Monitoring is seeking a billing support specialist to join our Syracuse, NY team. This in-office role focuses on accurate billing, customer account maintenance, and resolving issues with a service-oriented mindset.

You will handle invoicing, collections support, payment plans, and monthly statements while collaborating with the Accounts Receivable Supervisory team. The position offers weekday hours, competitive hourly pay, and opportunities to contribute to process improvements.

Qualifications

• Associate’s degree in business or related field.
• Proven experience as a data entry clerk.
• Proven ability to adapt to new software and changing office environment.
• Solid understanding of basic accounting principles, fair credit practices and collection regulations.
• Successfully clear drug screen and background check to meet industry and security licensing requirements.
• Bachelor’s degree preferred.
• Excellent communication and negotiating skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plans.
• Recommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approval.
• Foster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviors.
• Record and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issues.
• Perform billing and invoicing tasks as assigned, including cancellations and credits, and monthly late statements.
• Assist with audits as directed by the Accounts Receivable Supervisory team.
• Set up new customer accounts promptly and accurately; maintain the billing database by updating customer information, services, and rates.
• Generate and distribute accurate invoices, statements, credits, and late charges, including itemized details, via electronic data interchange when applicable.
• Document billing changes related to new or existing service offerings and communicate updates to team members and supervisors.
• Respond to customer billing inquiries via phone or email, maintaining a high level of customer service through consistent, professional communication, and elevate complex issues to the Accounts Receivable Supervisory team when necessary.
• Assist in developing and implementing new billing procedures.
• Investigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory team.
• Able to contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate manner.
• Provide general administrative support to the department.

Skills

Data entry

Billing and invoicing

Customer service

Attention to detail

Problem solving

Communication skills

Education

Associate’s degree in business or related field

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Rapid Response Monitoring is seeking a billing support specialist to join our Syracuse, NY team. This in-office role focuses on accurate billing, customer account maintenance, and resolving issues with a service-oriented mindset.

You will handle invoicing, collections support, payment plans, and monthly statements while collaborating with the Accounts Receivable Supervisory team. The position offers weekday hours, competitive hourly pay, and opportunities to contribute to process improvements.