On-Site Banking Support Specialist - Growth & Benefits

City National Bank; Carlisle (KY); On-site; USD 34,000 - 42,000; Full time

Job summary

City National Bank is seeking a Customer Service Representative to join on-site in Carlisle, KY. You will be the first point of contact for customers, handling inquiries, processing transactions, and guiding clients through online banking options.

The role emphasizes excellent communication, problem solving, and attention to detail in a fast-paced banking environment. Prior banking or financial experience is a plus, with college degree preferred but not required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient with computers and banking software.
• Ability to work in a fast-paced banking environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in person.
• Identify customer needs and recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers about self-service options and online banking.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Communication

Problem solving

Attention to detail

Banking software

Computer skills

Rapport building

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Core banking systems

Job description

City National Bank is seeking a Customer Service Representative to join on-site in Carlisle, KY. You will be the first point of contact for customers, handling inquiries, processing transactions, and guiding clients through online banking options.

The role emphasizes excellent communication, problem solving, and attention to detail in a fast-paced banking environment. Prior banking or financial experience is a plus, with college degree preferred but not required.