On-Site Bank Call Center Associate

First Federal Bank of Louisiana; Lake Charles (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Federal Bank of Louisiana is seeking a Call Center Representative in Lake Charles to handle routine inquiries with first contact resolution, using phone, email or fax while protecting customer information.

This full-time role at the Main Office in Lake Charles requires a high school diploma or GED and at least one year of customer service experience, preferably in banking or call center settings. Candidates should value accuracy, confidentiality and teamwork.

Qualifications

• High school diploma or GED required.
• At least 1 year customer service experience; call center or banking experience preferred.
• Ability to handle inquiries via telephone, email, chat, and fax with accuracy.

Responsibilities

• Builds rapport with customers and protects confidential information.
• Processes inquiries and performs routine account maintenance.
• Assists with customer tax forms and end-of-year assistance.

Skills

Customer service

Education

High school diploma or GED

Job description

First Federal Bank of Louisiana is seeking a Call Center Representative in Lake Charles to handle routine inquiries with first contact resolution, using phone, email or fax while protecting customer information.

This full-time role at the Main Office in Lake Charles requires a high school diploma or GED and at least one year of customer service experience, preferably in banking or call center settings. Candidates should value accuracy, confidentiality and teamwork.