New Account Representative

First Federal Bank of LA; Lake Charles (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

First Federal Bank of LA in Downtown Lake Charles is seeking a Universal Banker 2. This role involves serving new and existing customers by identifying their financial needs and providing a full range of banking services. Responsibilities include cash handling, cross-selling banking products, and maintaining security compliance.

The ideal candidate should possess a high school diploma and at least one year of banking experience. Join us in empowering the communities we serve by providing exceptional service!

Qualifications

• Minimum of one year banking experience.
• Ability to perform essential duties satisfactorily.
• Knowledge of banking policies and procedures.

Responsibilities

• Serve customers with professionalism and efficiency.
• Perform teller and new account duties.
• Process customer deposits and withdrawals.
• Cross-sell banking products and services.
• Maintain cash drawer and logs.

Skills

Customer service

Financial needs identification

Cross-selling bank products

Cash handling

Compliance knowledge

Education

High school diploma or GED

Job description

First Federal Bank of Louisiana is currently seeking a Universal Banker 2 at the Main Office, located in Downtown Lake Charles, LA.

First Federal Bank of Louisiana is a full‑service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community‑first banking is all about, and that’s what our team strives to do in the communities we serve each and every day. Visit www.ffbla.bank to learn more. Member FDIC, Equal Housing Lender.

Position Summary

Serves new and existing customers, both consumer and commercial, with the highest level of courtesy and professionalism. Identifies financial needs of customers and provides a full range of banking services to individual customers and commercial clients, as well as provides support to branch staff. Demonstrates a high level of efficiency by routinely performing a combination of all teller and new account duties.

Essential Duties & Responsibilities include, but are not limited to, the following:

• Greets customers immediately, in-person and by telephone, and ascertains nature of business; gives information to callers or routes calls accordingly
• Identifies customer’s financial needs and cross-sells bank products and services; refers customers to FFBLA specialists from other lines of business
• Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits
• Examines checks deposited and determines proper funds availability based on regulation requirements; completes hold notices, as needed
• Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity
• Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements
• Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies
• Gathers information and opens, renews, services, and closes customer and commercial deposit accounts; prepares all documentation; requests and reviews business documents; completes data entry; updates and maintains signature cards, as needed
• Processes incoming and outgoing wire transfers
• Sells and prepares official bank checks; orders check for customers; sells visa gift cards; issues Debit/ATM cards; performs Debit/ATM card maintenance
• Accepts loan payments and collection items; verifies payment amount and issues receipts
• Assists in opening night depository and works customer's night deposit bags
• Balances cash drawer daily, including periodic trail balancing; secures cash drawer; maintains daily cash limits; buys and sells currency from the vault as necessary
• Maintains appropriate currency logs, official check logs, visa gift card and ATM logs
• Follows teller and new account policies and procedures, as well as opening and closing and branch security policies and procedures
• Opens, closes, and provides access to safe deposit boxes
• Performs account maintenance functions; completes documentation on debit cards/credit cards for travel exceptions
• Complies with specific job related BSA policies and procedures
• Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.

Minimum Qualifications

• High school diploma or GED
• A minimum of one (1) year banking experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.