Banking Call Center Specialist

First Federal Bank of LA; Lake Charles (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Federal Bank of Louisiana is seeking a Call Center Representative to join the Call Center Department at the Main Office in Lake Charles, Louisiana. This is not a remote position.

The role handles routine inquiries via telephone, email, chat, and other channels, aiming for first contact resolution while maintaining quality communication and confidentiality. Strong customer service experience and a high school diploma or GED are required.

Qualifications

• High school diploma or GED required.
• Minimum of one year customer service experience.
• Call center and/or banking experience preferred.

Responsibilities

• Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential.
• Processes incoming mail; processes address changes; validates detailed information.
• Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits.
• Assists with customer tax levies.
• Provides support regarding end of year tax forms.
• Researches and resolves customer complaints; provides follow-up.
• Provides support for electronic banking products and services; troubleshoots issues as needed.
• Processes verification of accounts.
• Recognizes, documents, and alerts supervisors of trends in customer calls.
• Orders and distributes branch deposit account supplies.
• Assists in scheduling and training, as directed by supervisor.
• Compliance training is assigned to all Bank personnel based on their position with the Bank.
• Contributes to team effort by accomplishing related duties, as assigned

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or GED

Job description

First Federal Bank of Louisiana is seeking a Call Center Representative to join the Call Center Department at the Main Office in Lake Charles, Louisiana. This is not a remote position.

The role handles routine inquiries via telephone, email, chat, and other channels, aiming for first contact resolution while maintaining quality communication and confidentiality. Strong customer service experience and a high school diploma or GED are required.