Onsite Banking Call Center Specialist

First-Federal-Bank-of-Louisiana; Lake Charles (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

First Federal Bank of Louisiana in Lake Charles seeks a dedicated Call Center Representative to handle routine employee and customer inquiries, aiming for first contact resolution while maintaining quality communication. You will respond by phone, email, chat, or fax, perform light account maintenance, assist with tax forms and checks, and support electronic banking products.

A high school diploma or GED and at least one year of customer service experience are required; banking experience is a

Qualifications

• Minimum of one (1) year customer service experience; Call Center or banking experience preferred.
• Familiarity with banking products and terminology is a plus.
• Strong communication and problem-solving abilities are required.

Responsibilities

• Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential.
• Processes incoming mail; processes address changes; validates detailed information.
• Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits.
• Provides support for electronic banking products and services; troubleshoots issues as needed.

Skills

Customer service

Telephone etiquette

Communication

Data entry

Education

High school diploma or GED

Job description

First Federal Bank of Louisiana in Lake Charles seeks a dedicated Call Center Representative to handle routine employee and customer inquiries, aiming for first contact resolution while maintaining quality communication. You will respond by phone, email, chat, or fax, perform light account maintenance, assist with tax forms and checks, and support electronic banking products.

A high school diploma or GED and at least one year of customer service experience are required; banking experience is a