On-Site Assistant Store Manager: Lead Retail Ops

Aldi, Inc.; Leesburg (VA); On-site; USD 38,000 - 39,000; Full time

Job summary

ALDI in Leesburg, VA is seeking a Full-Time Assistant Store Manager to support store operations, drive sales, and manage personnel. The role reports to the store manager and requires strong leadership, customer service focus, and adherence to company policies. Starting wage is $27.50 per hour with a wage increase to $28.50 in year 2.

Average hours are 38 per week. On-site location with responsibilities across daily store activities, scheduling, and KPI management to meet company goals.

Qualifications

• Ability to develop rapport, trust, and open communication that enhances the performance of the team.
• Ability to work both independently and within a team to provide effective leadership of store personnel and achieve planned results.
• Ability to understand and apply management principles outlined in the Standard Operating Procedures, Store Employee Handbook and policies to achieve the store's goals and compliance expectations.
• Ability to perform leadership and administrative duties.
• Ability to provide prompt and courteous customer service.
• Ability to operate all store equipment such as cash registers, floor scrubber, cardboard baler, pallet jacks, handheld devices, computers, etc.
• Develops and maintains positive relationships with internal and external parties.
• Ability to effectively communicate both verbally and in writing.
• Ability to organize, prioritize and complete activities to maximize the total time available.
• Ability to establish and successfully execute plans and goals.
• Ability to maintain reliable and prompt attendance.
• Ability to meet availability requirements.

Responsibilities

• Oversees the appropriate resolution of employee and customer concerns, aligning with the store manager, as needed.
• Communicates job responsibilities and performance expectations to store personnel in conjunction with the store manager to ensure desired results; leads and develops store personnel.
• Assists the store manager with developing and implementing action plans to improve operating results and personnel development.
• Leads store tours during interview events and provides hiring recommendations to the store manager.
• Informs the store manager of team developments and concerns in a timely and effective manner.
• Communicates, cooperates, and interacts effectively with all levels of ALDI employees, customers, third-party vendors and business partners.
• Leads, develops, and supervises the team to develop sales, engage our teams, satisfy our customers and achieve consistent high performance.
• Understands the overarching company strategy and models the core values of the organization.
• Fosters a positive and collaborative working environment and promotes teamwork among employees.
• Trains and develops store personnel to achieve their maximum potential using company-provided training materials.
• Ensures store personnel comply with the company customer service principles and demonstrates appropriate interactions with customers and co-workers.
• Resolves concerns from store personnel and customers and/or refers such concerns to the store manager as necessary.
• Models, communicates and supervises compliance with established policies and procedures.
• Prepares, manages and revises weekly schedules in alignment with the scheduling procedures in the absence of the store manager.
• Ensures store personnel adhere to expense guidelines, inventory procedures, product handling, and cash handling policies to minimize loss.
• Ensures store personnel maintain zone standards and merchandising standards at all times.
• Supports the store manager in achieving store KPI budgets by implementing action plans.
• Monitors the competitive environment surrounding the store and informs the store manager of any changes.
• Oversees and manages compliance with established policies and procedures within the store, as well as applicable federal, state, and local regulations.
• Ensures a safe working environment by identifying and rectifying hazards, promoting proper ergonomics, and maintaining equipment in proper working order.
• Supports the store manager with conducting shift start-up, store team and management team meetings, as well as completing financial reviews, store resets and weekly operations agenda action items.
• Stock shelves and displays neatly while following merchandising planograms to maximize sales.
• Properly utilizes the point-of-sale (POS) system to accurately scan and process customer purchases and informs store management of scanning concerns or errors.
• Complete curbside pickup orders by accurately retrieving items from the store, verifying order contents, and ensuring timely delivery to customers’ vehicles from the staging area.
• Performs general cleaning tasks to company standards.
• Other duties as assigned

Skills

Retail leadership

Communication

Team development

Scheduling

Customer service

Policy adherence

Performance management

Education

High school diploma or equivalent

Job description

ALDI in Leesburg, VA is seeking a Full-Time Assistant Store Manager to support store operations, drive sales, and manage personnel. The role reports to the store manager and requires strong leadership, customer service focus, and adherence to company policies. Starting wage is $27.50 per hour with a wage increase to $28.50 in year 2.

Average hours are 38 per week. On-site location with responsibilities across daily store activities, scheduling, and KPI management to meet company goals.