On-Site Alarm Dispatch Specialist - Rapid Response

Northwest Alarm Monitoring; Yakima (WA); On-site; USD 28,929 - 33,062; Full time

Job summary

A leading alarm monitoring firm is seeking a full-time Dispatcher in Yakima, WA. The role offers $21-$24 per hour based on experience. The Dispatcher will coordinate alarm monitoring operations, manage emergency communications, and ensure effective communication between central stations and field teams. Candidates should possess strong communication and customer service skills, be proficient in multitasking, and have a high school diploma or equivalent. Familiarity with MAS software is preferred, and the schedule may include nights and weekends.

Qualifications

• Strong skills in communication, customer service, and conflict resolution are essential.
• Proficiency in multitasking, time management, and attention to detail is required.
• Familiarity with MAS software or experience with alarm systems is preferred.
• Comfortable operating in fast-paced environments and making quick decisions under pressure.
• Basic computer proficiency, including data entry and common software programs.

Responsibilities

• Coordinate alarm monitoring operations and respond to alert notifications.
• Manage emergency communications and ensure smooth communication between central stations and field teams.
• Maintain accurate records and provide exceptional customer service.
• Adhere to safety and compliance standards during each shift.

Skills

Strong skills in communication

Customer service

Conflict resolution

Multitasking

Time management

Attention to detail

Education

High school diploma or equivalent

Call center experience

Training or certification in emergency services or dispatching

Tools

MAS software

Common software programs

Job description

A leading alarm monitoring firm is seeking a full-time Dispatcher in Yakima, WA. The role offers $21-$24 per hour based on experience. The Dispatcher will coordinate alarm monitoring operations, manage emergency communications, and ensure effective communication between central stations and field teams. Candidates should possess strong communication and customer service skills, be proficient in multitasking, and have a high school diploma or equivalent. Familiarity with MAS software is preferred, and the schedule may include nights and weekends.