On-site Airline Support & Reservations Specialist

Accommodations Plus International; SeaTac (WA); On-site; USD 71,635,000 - 85,411,000; Full time

Job summary

Accommodations Plus International seeks an Airline Support Specialist to manage hotel and ground transportation reservations, build strong relationships with our airline partner, and deliver professional, courteous service to customers. This full-time role is on-site in SeaTac and follows a Tuesday–Saturday schedule, 9:00 AM–5:00 PM Tue–Thu and 5:00 PM–1:00 AM Fri–Sat, with evenings, weekends and holidays required as needed.

Flexibility is essential.

Qualifications

• Experience in airline/hotel/travel customer service is preferred.
• Ability to communicate clearly and professionally.
• Strong written and verbal English skills.

Responsibilities

• Serve as on-site liaison with the airline partner.
• Process client requests through API Operations system and assess needs.
• Follow up on all client requests to ensure satisfaction.
• Use reservation tools to track needs and provide solutions to clients.
• Adapt to irregular operations and be on-call when needed.

Skills

Customer service

GDS systems

Hotel reservations

Communication skills

Time management

Spanish language

Tools

ACES

Hotel Express

IHRS

Job description

Accommodations Plus International seeks an Airline Support Specialist to manage hotel and ground transportation reservations, build strong relationships with our airline partner, and deliver professional, courteous service to customers. This full-time role is on-site in SeaTac and follows a Tuesday–Saturday schedule, 9:00 AM–5:00 PM Tue–Thu and 5:00 PM–1:00 AM Fri–Sat, with evenings, weekends and holidays required as needed.

Flexibility is essential.