Airline Support & Reservations Liaison (Evenings/Overnights)

Accommodations Plus International; Saint George (UT); On-site; USD 25,000 - 30,000; Full time

Job summary

Accommodations Plus International is seeking an Airline Support Specialist to be onsite with our airline partner in Utah. You will process hotel and ground transportation reservations, nurture relationships and deliver professional service to our valued customers.

The role requires flexibility to work evenings or overnights, weekends and holidays as needed, with on-call shifts possible. Experience with airline/hotel/travel systems is a plus; strong communication and multitasking are essential.

Qualifications

• Customer service experience is a plus.
• Experience with airline/hotel/travel reservations is a plus.
• Ability to work evenings, overnights, weekends and holidays.

Responsibilities

• Serve as API’s on-site liaison with the airline partner, providing support, guidance and training.
• Process client requests received from the airline through the API Operations system. Assess all customer needs; responses must be prompt, well-informed, accurate and professionally executed.
• Follow‑up on all client requests and transactions; ensure client satisfaction is critical.
• Alert supervisor on items of critical nature that require management involvement to solve or avoid challenges.
• Negotiate with vendors to achieve the best outcome for the client and API.
• Resolve client disagreements calmly; present solutions based on facts.
• Use all available tools (phone, email, fax, reservation systems) to track and provide solutions.
• Adapt to irregular operations (IROPS) and on-call needs outside regular hours.
• Learn and maintain knowledge of API’s call center work methodology and reservation systems.
• Achieve a passing score on initial API Operations Agent Training and maintain currency through annual training.

Skills

GDS systems

Hotel reservations

Airline systems

Interpersonal skills

Telephone etiquette

Writing skills

Computer skills

Multitasking

Detail oriented

Flexible schedule

Job description

Accommodations Plus International is seeking an Airline Support Specialist to be onsite with our airline partner in Utah. You will process hotel and ground transportation reservations, nurture relationships and deliver professional service to our valued customers.

The role requires flexibility to work evenings or overnights, weekends and holidays as needed, with on-call shifts possible. Experience with airline/hotel/travel systems is a plus; strong communication and multitasking are essential.