Onsite Airline Support & Reservations Specialist

Accommodations Plus International; Charlotte (NC); On-site; USD 29,000 - 34,000; Full time

Job summary

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with airlines, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Airline Support Specialist supports our airline partner onsite at their office location. This role processes hotel and ground transportation reservations, cultivates successful

Qualifications

• Excellent writing skills.
• Ability to multi task and prioritize.
• Detail oriented with great organizational skills.
• Flexible work schedule including availability to work weekends and holidays.
• Able to work overtime if needed.
• Second language, preferably Spanish, is a plus.

Responsibilities

• Serve as API's on-site liaison with the airline partner, providing support, guidance and training.
• Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
• Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
• Alert supervisor on items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
• Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
• Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
• Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations.
• Learn and maintain knowledge of API's call center work methodology and reservation systems to best serve API's clients in the most efficient and professional manner.

Skills

Customer service

Multitasking

Communication

Written communication

Detail oriented

Flexible schedule

Tools

Reservation Systems

ACES

IHRS

Job description

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with airlines, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Airline Support Specialist supports our airline partner onsite at their office location. This role processes hotel and ground transportation reservations, cultivates successful