On Road Supervisor

UOH UPS Inc (Ohio); Harrington (DE); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS is seeking a supervisor to lead on-road service providers, ensuring safe, timely package delivery and strong customer relationships. A DOT-certified driver with UPS driving experience is preferred, along with a flexible schedule and the ability to lead a distributed team.

The role emphasizes performance tracking, process improvement, and safety audits, with opportunities to develop staff and optimize center operations within a permanent, on-site role.

Qualifications

• Must have a Bachelor’s Degree (or internationally comparable degree).
• Must be a U.S. citizen or eligible to work in the U.S. without visa sponsorship.
• DOT certification preferred and willingness to undergo a physical exam and driving test.
• Ability to lift 70 lbs (32 kg) and work flexible hours.

Responsibilities

• Supervise on-road employees to maximize safety, efficiency, and quality of service.
• Develop work plans, troubleshoot inefficiencies, and monitor costs to budget.
• Maintain health and safety plans and conduct audits for risk reduction.
• Coach and develop staff, conduct evaluations, and support team collaboration.

Skills

Leadership

Coaching

Performance management

Relationship management

Risk assessment

Education

Bachelor's Degree (or internationally comparable degree)

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Introduction

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.

Responsibilities

• Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
• Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
• Applies an understanding of policies and procedures to situations and operations in a business area
• Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
• Ensures implementation and maintenance of a comprehensive health and safety plan
• Conducts risk management and safety compliance audits
• Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
• Maintains employee safety training and certifications
• Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Determines employee training needs to produce continuous development plans
• Provides feedback and support
• Conducts performance evaluations and resolve individual and group performance issues
• Supports a collaborative work environment through continuous communication and relationship building
• Applies legal, regulatory and safety compliance knowledge to reduce company risk
• Assesses, identifies, measures and monitors customer or business needs and trends
• Coaches and develops others using career development processes and tools

Preferences

• Bachelor's Degree (or internationally comparable degree)

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must be at least 21 years of age
• Must have previous UPS Package car driving experience
• Ability to lift 70lbs/32 kgs
• Ability to work flexible shift hours, up to 5 days per week
• Working knowledge of Microsoft word, Excel, Access, and Outlook
• Must be DOT certified, and willing to take a physical exam, including a driving test
• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
• Package Driving experience
• Active, unrestricted, non-revoked drivers license
• Able to get and maintain MEC (DOT physical)

Employee Type

Permanent

Working hours

Monday through Friday, 8:00 AM to 5:00 PM, or Tuesday through Saturday, 8:30 AM to 5:30 PM, depending on business needs. Work hours may vary and may require extended shifts, including up to six days per week during peak season.

Deadline to Apply

October 9th, 2026, at 11:59 PM.

Equal Opportunity Employment

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

About UPS

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.