Part Time On Road Supervisor

UOH UPS Inc (Ohio); Dublin (CA); On-site; USD 43,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care FSA

Life Insurance & AD&D

Disability Insurance

Employee Assistance Program

401(k) retirement program

Vacation and holidays

Paid time off

Job summary

UPS is seeking a Supervisor to oversee the daily performance of service providers, drive quality, safety, and adherence to environmental requirements, and foster customer relationships to grow business. This role analyzes work processes, schedules, and metrics to identify cost-saving opportunities and performance improvements, while guiding teams to deliver safe, timely, and professional service.

Applicants must lead with integrity, develop teams, and align operations with UPS standards and

Qualifications

• Meets local age and license requirements
• Availability to work flexible hours
• Health and Safety Knowledge: basic injury prevention and safe work practices
• Legal, Regulatory, and Compliance Knowledge: basic understanding of compliance regulations
• Small Package Operations Knowledge: basic knowledge of processes and tools used in small package handling

Responsibilities

• Completes administrative tasks (performance reviews, accident reports, service failures, training) to facilitate dispatch planning.
• Completes audits during supervision rides to ensure adherence to UPS policies.
• Utilizes technology to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to address service concerns and determine solutions meeting business goals.
• Uncovers opportunities to forward to relevant departments for follow up and business development.
• Encourages service providers to identify and forward volume development opportunities to management.
• Creates a customer-focused work environment emphasizing service and business growth.
• Communicates customers’ business needs to employees to clarify job responsibilities and impact on customers.

Skills

Leadership

Communication

Quality Assurance

Safety Awareness

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. This position supervises others within the department. This position works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner. He/She participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.

Responsibilities

Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers. Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures. Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation. Communicates with customers to respond to service concerns, build relationships, and determines solutions that meet business goals. Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up. Encourages service providers to identify and forward volume development opportunities to management. Creates a customer focused work environment to emphasize service and focus on building the business. Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications

Meets local age and license requirements Availability to work flexible hours Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements Health and Safety Knowledge: Demonstrates basic knowledge of injury and crash prevention techniques; demonstrates a basic understanding of job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety Small Package Operations Knowledge: Demonstrates and explains proper processes, procedures and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation

Employee Type

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

The base pay for this position ranges from $31.45/hr to $51.10/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Benefits

Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Company History

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.