Part Time On-Road Supervisor

UOH UPS Inc (Ohio); Wilkes-Barre (Luzerne County); On-site; USD 60,000 - 85,000; Full time

Job summary

UPS in Wilkes-Barre, PA is seeking a supervisor to oversee the daily performance of service providers and ensure safe, timely deliveries. You will monitor metrics, coach staff, and enforce environmental, health and safety standards.

The role involves identifying opportunities to reduce costs, improve processes, and strengthen customer relationships with internal teams. Responsibilities include audits, dispatch plan execution, and leveraging technology to drive performance and risk mitigation.

Qualifications

• Meets local age and license requirements.
• Availability to work flexible hours.
• Assesses Business Needs: understands customer/business needs to define requirements.
• Health and Safety knowledge: basic injury and crash prevention; unsafe conditions.
• Legal, Regulatory, and Compliance knowledge: understands regulatory functions and safety programs.
• Small Package Operations knowledge: understands processes and tools used in operation.

Responsibilities

• Supervises the daily performance of service providers to ensure quality and safety.
• Encourages sales lead participation and maintains customer relationships.
• Monitors dispatch plans, schedules, and performance metrics.
• Uses technology to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to respond to service concerns and present solutions.
• Identifies and forwards volume development opportunities to management.
• Creates a customer-focused work environment and aligns actions with business goals.

Skills

Flexible hours

Age & license requirements

Health & safety knowledge

Regulatory compliance

Small package operations knowledge

Supervisory experience

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. He/She encourages sales lead participation through maintaining mutually beneficial customer relationships. This position supervises others within the department. This position works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner. He/She participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. This position reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.

Responsibilities:

• Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
• Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to respond to service concerns, build relationships, and determines solutions that meet business goals.
• Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Creates a customer focused work environment to emphasize service and focus on building the business.
• Communicates customers’ business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Qualifications:

• Meets local age and license requirements
• Availability to work flexible hours
• Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements
• Health and Safety Knowledge: Demonstrates basic knowledge of injury and crash prevention techniques; demonstrates a basic understanding of job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions
• Legal, Regulatory, and Compliance Knowledge: Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety
• Small Package Operations Knowledge: Demonstrates and explains proper processes, procedures and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation

Employee Type:

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.