On-Road Supervisor

UOH UPS Inc (Ohio); Buffalo (NY); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Holidays and personal time

Job summary

UPS is seeking a seasoned supervisor to oversee service providers and hourly staff, ensuring efficient, safe delivery operations and adherence to health, safety, and environmental standards. The role emphasizes coaching, performance monitoring, and customer-focused leadership to drive service excellence.

Ideal candidates are DOT-certified, have UPS Package Car driving experience, and can operate within a dynamic, performance-driven environment with a strong focus on compliance and continuous

Qualifications

• Bachelor's Degree (or internationally comparable degree) required or current UPS employee with UPS experience.
• DOT-certified and willing to complete a physical exam, including driving test.
• U.S. Citizenship or eligible to work in the U.S.; location in geographic area.

Responsibilities

• Manage on-road employees to maximize efficiency and ensure safe, timely deliveries.
• Use Balanced Scorecard and Quality Improvement Process to track performance against goals.
• Facilitate daily dispatch plan execution and audit rides.
• Maintain safety programs, conduct risk assessments, and ensure regulatory compliance.
• Provide coaching and performance evaluations; support talent development and training.
• Apply company policies to operational situations and optimize labor planning.

Education

Bachelor's Degree (or internationally comparable degree)

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The incumbent encourages sales lead participation by maintaining mutually beneficial customer relationships, responding to customer concerns, identifying business development opportunities, and creating a customer-focused work environment. The incumbent must be DOT-certified and have UPS Package Car driving experience in order to develop and maintain effective operational performance with service providers and other hourly employees as needed.

Responsibilities

• Manage and work with on-road employees to maximize efficiency and ensure packages are delivered safely, timely, and professionally.
• Use the Balanced Scorecard and Quality Improvement Process to track performance against goals.
• Facilitate execution of the daily dispatch plan.
• Complete on-road supervision and audit rides.
• Maintain operational performance by developing and implementing effective work process plans.
• Troubleshoot service inefficiencies and identify process improvements.
• Review work processes and schedules while monitoring costs against budget.
• Apply company policies and procedures to operational situations and business needs.
• Participate in the development and implementation of work process plans to maximize center proficiency and achieve business results.
• Ensure implementation and maintenance of a comprehensive health and safety program.
• Conduct risk management and safety compliance audits.
• Apply knowledge of company structure and operations to resolve problems, make decisions, and achieve business objectives.
• Maintain employee safety training records and certifications.
• Apply workforce planning principles to evaluate labor markets and develop talent attraction strategies.
• Identify employee training needs and support continuous development plans.
• Provide ongoing coaching, feedback, and support to employees.
• Conduct performance evaluations and address individual and team performance issues.
• Foster a collaborative work environment through effective communication and relationship building.
• Apply legal, regulatory, and safety compliance knowledge to minimize organizational risk.
• Assess, identify, measure, and monitor customer and business needs, trends, and opportunities.
• Coach and develop employees using career development processes and tools.

Basic Qualifications

• Must be a U.S. Citizen or National, a lawful permanent resident, or otherwise authorized to work in the United States.
• Employer will not sponsor visas for this position now or in the future.
• Must be currently located in the same geographic area as the position or willing to self-relocate.
• Must be at least 21 years of age.
• Must have previous UPS Package Car driving experience.
• Ability to lift up to 70 lbs. (32 kgs.).
• Ability to work flexible shifts, up to five days per week.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Must be DOT-certified and willing to complete a physical exam, including a driving test.
• Must possess a Bachelor's Degree (or internationally comparable degree), or be a current UPS employee with a minimum of three years of UPS experience.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105.480,00/year to $154.836,00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.