On-Road Operations Lead: Safety & Delivery Performance

United Parcel Service Sweden Aktiebolag; Aberdeen (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

UPS is seeking a supervisor to manage daily performance of service providers, ensuring safe, timely, and professional package delivery. The role drives customer satisfaction by addressing concerns, seizing development opportunities, and leading a safety-first work culture.

The incumbent must be DOT-certified, have UPS Package Car driving experience, and be prepared to collaborate with hourly staff while maintaining compliance and cost controls.

Qualifications

• Must be a U.S. citizen or legally eligible to work in the U.S.
• DOT-certified and willing to complete a driving test
• Location in or willing to relocate to the job area

Responsibilities

• Supervise daily performance of service providers to ensure quality and safety.
• Engage with customers and internal teams to improve service levels.
• Develop and implement work plans to maximize center proficiency.
• Maintain health and safety programs and conduct audits.
• Coach and develop employees with ongoing feedback and evaluations.
• Foster collaboration and effective communication across teams.

Skills

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

DOT Certification

Education

Bachelor's Degree or international equivalent

Job description

UPS is seeking a supervisor to manage daily performance of service providers, ensuring safe, timely, and professional package delivery. The role drives customer satisfaction by addressing concerns, seizing development opportunities, and leading a safety-first work culture.

The incumbent must be DOT-certified, have UPS Package Car driving experience, and be prepared to collaborate with hourly staff while maintaining compliance and cost controls.