On-Road Operations Associate | Flexible Schedule

United Parcel Service, Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

United Parcel Service, Inc. is seeking an administrative specialist to perform general tasks and audits during on-job supervision rides, ensuring policy adherence and risk mitigation.

This role utilizes technology to identify opportunities for performance improvement and responds to service concerns, building relationships and delivering effective solutions to meet business goals. Candidates will collaborate with dispatch providers, center management, and business development to forward

Qualifications

• Must be a U.S. citizen or eligible to work in the U.S.
• Strong attention to detail and ability to follow procedures.
• Small Package Operations knowledge preferred.

Responsibilities

• Completes administrative tasks (performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
• Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Uncovers business opportunities to forward information to the proper department for follow up.
• Encourages service providers to identify and forward volume development opportunities to management.
• Communicates customers' business needs to employees to provide an understanding of job responsibilities and how actions impact customers.

Skills

Flexible shift

Customer service

Communication

Job description

United Parcel Service, Inc. is seeking an administrative specialist to perform general tasks and audits during on-job supervision rides, ensuring policy adherence and risk mitigation.

This role utilizes technology to identify opportunities for performance improvement and responds to service concerns, building relationships and delivering effective solutions to meet business goals. Candidates will collaborate with dispatch providers, center management, and business development to forward