On-Road Flex: Admin & Performance Auditor

United Parcel Service, Inc.; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

United Parcel Service, Inc. in Atlanta, GA is seeking an on-site permanent administrator to perform essential paperwork and audits during on-the-job supervision rides. You will use technology to spot performance gaps and collaborate with service providers to meet policy standards.

You will engage customers to resolve service concerns and build partnerships, while surfacing opportunities to improve dispatch efficiency and business results.

Qualifications

• Must be able to work flexible shift hours, up to 5 days a week.
• Strong attention to detail and compliance with policies.
• Comfort with using technology to monitor performance and identify improvements.

Responsibilities

• Completes administrative tasks and required audits during on-job supervision rides.
• Communicates with customers to respond to service concerns and determine solutions.
• Monitors dispatch plan in collaboration with Service Providers and center management.
• Identifies and forwards business opportunities to the appropriate departments.
• Encourages providers to report volume development opportunities to management.
• Translates customers' needs into actions that align with business goals.

Job description

United Parcel Service, Inc. in Atlanta, GA is seeking an on-site permanent administrator to perform essential paperwork and audits during on-the-job supervision rides. You will use technology to spot performance gaps and collaborate with service providers to meet policy standards.

You will engage customers to resolve service concerns and build partnerships, while surfacing opportunities to improve dispatch efficiency and business results.