On-Demand Mobility Support Agent

Remix; Baton Rouge (LA); On-site; USD 21,000 - 29,000; Full time

Job summary

Via, a leader in on‑demand mobility technology, is seeking a Customer Support Agent in Baton Rouge to connect riders and drivers with our platform. You will respond to questions by phone and email, schedule rides, and help keep operations running smoothly in a fast‑paced environment.

The role values empathy, clear communication, and calm decision making under pressure, with opportunities to grow as you learn Via products and support processes within our 24/7 operations team.

Qualifications

• Strong verbal and written communication skills.
• Ability to learn new software quickly.
• Calm under pressure with a customer-first mindset.
• Willingness to work varied shifts in a 24/7 operations model.

Responsibilities

• Respond to rider and driver inquiries by phone and email.
• Schedule and book rides for passengers.
• Triage live operational issues to maintain customer satisfaction.
• Make ad hoc decisions for escalated live support issues.
• Collaborate with cross‑functional teams to improve processes.

Skills

Empathy

Phone support

Email support

Tech-savvy

Multitasking

Job description

Via, a leader in on‑demand mobility technology, is seeking a Customer Support Agent in Baton Rouge to connect riders and drivers with our platform. You will respond to questions by phone and email, schedule rides, and help keep operations running smoothly in a fast‑paced environment.

The role values empathy, clear communication, and calm decision making under pressure, with opportunities to grow as you learn Via products and support processes within our 24/7 operations team.