On-Demand Guest Advocate - Flexible Hours & Service

Target; Sayville (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Target is looking for an On-Demand Team Member (Guest Advocate) to deliver friendly guest service, assist with products and services, and help guests in the store. You may create your own schedule by picking up shifts via the myTime app, with shifts varying by store needs and availability.

As an On-Demand TM, you will attend an orientation and follow a short-term training plan. This role requires flexibility for nights, weekends and peak times, with an hourly starting rate of $18.50 USD.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed. Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• Support Cash Office processes as needed, including management of cash systems.
• All other duties based on business needs

Job description

Target is looking for an On-Demand Team Member (Guest Advocate) to deliver friendly guest service, assist with products and services, and help guests in the store. You may create your own schedule by picking up shifts via the myTime app, with shifts varying by store needs and availability.

As an On-Demand TM, you will attend an orientation and follow a short-term training plan. This role requires flexibility for nights, weekends and peak times, with an hourly starting rate of $18.50 USD.