On-Demand Desktop Support Engineer (Dispatch)

Axiom Technologies; Rockville (MD); On-site; USD 30,000 - 47,000; Part time

Job summary

Axiom Technologies is seeking a Desktop Support Engineer to provide on-site end-user support in a dispatch/part-time role. The candidate will cover hardware, software, and OS issues, coordinate IMAC activities, and ensure timely service delivery. Immediate start and on-site work in St.

Louis, MO are required. The role emphasizes strong communication, ticket triage, and collaboration with IT and users, with certifications like A+ and Cisco/Microsoft preferred.

Qualifications

• Experience providing IT infrastructure field support and troubleshooting hardware, software, and OS issues.
• Proven ability to triage tickets, prioritize tasks, and escalate where needed.
• Familiarity with ServiceNow and knowledge base updates.

Responsibilities

• Provide 1st/2nd level Help Desk support and desktop assistance.
• Coordinate IMAC services for hardware deployments and moves.
• Maintain high customer satisfaction and follow group procedures.

Skills

IT support

Windows 10/11

Office 365

ServiceNow

Customer service

Networking basics

A+ certified

Cisco/Microsoft certs

Job description

Axiom Technologies is seeking a Desktop Support Engineer to provide on-site end-user support in a dispatch/part-time role. The candidate will cover hardware, software, and OS issues, coordinate IMAC activities, and ensure timely service delivery. Immediate start and on-site work in St.

Louis, MO are required. The role emphasizes strong communication, ticket triage, and collaboration with IT and users, with certifications like A+ and Cisco/Microsoft preferred.