On-Campus Wellness Front Desk Associate

Rochester Institute of Technology; City of Rochester (NY); On-site; USD 22,000 - 28,000; Part time

Job summary

Rochester Institute of Technology is seeking a Wellness Staff Assistant to serve at the Counseling & Psychological Services (CaPS) front desk and support access to care for students. You will greet students, visitors, and callers and help navigate appointment procedures with care and confidentiality.

Responsibilities include scheduling for providers, processing health documents, handling payments, and maintaining accurate electronic records.

Qualifications

• High School diploma or GED required.
• 2 years of relevant experience.
• Experience with medical office procedures preferred.

Responsibilities

• Greets and assists students, visitors, and callers, creating a welcoming and professional front desk experience.
• Schedules and manages appointments for medical and mental health providers using electronic health systems.
• Provides information on available services, appointment procedures, confidentiality policies, and health requirements.
• Reviews and processes immunization records and other required health documentation in accordance with university and state regulations.
• Handles administrative tasks including answering phones, processing payments, maintaining records, and managing electronic files.
• Maintains confidentiality and supports departmental operations by exercising sound judgment and professionalism.
• Other duties as assigned.

Skills

Customer service

Organization

Communication

Confidentiality

Tech literacy

Education

High School diploma or GED

Tools

EHR systems

Scheduling software

Job description

Rochester Institute of Technology is seeking a Wellness Staff Assistant to serve at the Counseling & Psychological Services (CaPS) front desk and support access to care for students. You will greet students, visitors, and callers and help navigate appointment procedures with care and confidentiality.

Responsibilities include scheduling for providers, processing health documents, handling payments, and maintaining accurate electronic records.