On Campus (Inside) Admission Advisor

Ohio Technical College; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Ohio Technical College is seeking Admissions Advisors in Cleveland to guide prospective students through the admissions process with professionalism and support. You will conduct interviews, tours, and consultations to identify suitable OTC programs and help applicants navigate enrollment.

Responsibilities include outbound outreach, event planning, and collaboration across departments to ensure student satisfaction. A strong customer-service mindset and teamwork are essential.

Qualifications

• Bachelor's degree preferred but not required.
• 1-3 years of sales, marketing, recruitment or related field preferred.
• 1-3 years of experience in appointment setting, interviewing, relationship building, client services, and follow-up.
• Any equivalent combination of education and experience.
• Passionate about helping others achieve educational and career goals.
• Excellent customer service with effective follow-up.
• Strong oral and written communication skills.
• Demonstrated ability to work independently and in a team.

Responsibilities

• Provide excellent customer service to potential students through outreach and follow-up.
• Make outbound calls to prospects interested in OTC programs.
• Meet with potential students to explain programs and advise suitable options.
• Attend admissions department meetings and training sessions.
• Record inquiries and admissions activity; complete daily reports.
• Ensure enrollment paperwork is completed accurately and timely.
• Adhere to ethics and OTC policies; comply with laws and accrediting body regulations.
• Network to generate referrals and build relationships.
• Collaborate with other departments to ensure student satisfaction.
• Assist in planning on-campus events and programs.
• Maintain ACCSC compliance where required.
• Other duties as assigned.

Skills

Customer service

Relationship building

Communication

Education

Bachelor's degree preferred

Job description

Location: Cleveland, OH

Job Id:183

# of Openings:1

Job Description:

Admissions Advisors assist qualified potential students through the admissions process in an efficient, professional, and supportive manner. Admissions Advisors call prospective students, set appointments, conduct in-depth interviews and tours of the campus, and provide accurate information regarding OTC programs to assist potential students in identifying the OTC program that will best meet their needs.

Responsibilities Include:

• Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
• Make outbound calls to prospective students who have expressed an interest in Ohio Technical College programs.
• Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student’s interests, qualifications, and career goals.
• Attend all admissions department meetings and training sessions.
• Accurately account for all inquiries and admissions activity associated with all inquiries, complete daily activity reports.
• Ensure that all enrollment paperwork is completed accurately and in a timely manner.
• Adhere to a strict code of ethics and comply with all OTC policies and procedures, State and Federal laws and accrediting body regulations.
• Network and build strong relationships to generate personally developed referrals.
• Work collaboratively with other departments to ensure student satisfaction.
• Assist in the planning and implementation of on-campus events and programs for groups and individuals.
• Will stay in compliance to all requirements for ACCSC
• Other related duties as assigned.

Knowledge, Education and Skills:

• Bachelor's degree preferred but not required.
• 1-3 years of successful experience in sales, marketing, recruitment, or another related field strongly preferred.
• 1-3 years of related experience to include appointment setting, interviewing, relationship building, client services, and commitment to follow-up skills, etc.
• Any equivalent combination of education and experience
• Passionate about helping others achieve their educational and career goals.
• Excellent customer service skills: to include the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Demonstrated ability to work effectively both independently as well as part of a team.