On-Call Triage RN Supervisor

Metropolitan Jewish Health System, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Metropolitan Jewish Health System, Inc. seeks an On Call RN Supervisor to lead Call Center staff in handling clinical and non-clinical issues, ensuring high-quality patient care and timely decision-making.

The role provides guidance, escalates complex cases to the Team Manager, AOC, or Hospice Medical Director on call, and delivers telephonic interventions aligned with the Plan of Care to support patients and families.

Qualifications

• Graduate from an accredited School of Nursing; BSN or BS degree preferred
• Three years of Hospice nursing experience
• Supervisory or leadership experience preferred
• 2-5 years Hospice On Call required
• New York State RN licensure
• NYS valid license preferred
• Current CHPN certification preferred

Responsibilities

• Provide leadership, support, and guidance to Call Center staff for clinical and non-clinical issues and situations.
• Elevate complex issues to Team Manager, AOC or Hospice MD on call.
• Provide quality professional telephonic intervention to patients based on the Plan of Care.

Skills

Leadership

Clinical supervision

Telephonic patient support

Education

BSN or BS degree in Nursing

New York State RN licensure

Hospice nursing experience

CHPN certification

Job description

Our groundbreaking hospice and palliative care programs offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care.

The On Call RN Supervisor provides leadership, support, and guidance to Call Center staff for clinical/non clinical issues and situations. The Supervisor elevates complex issues to Team Manager, AOC or Hospice MD on call. The RN Supervisor also provides quality professional telephonic intervention to patients based on the Plan of Care.

• Graduate from an accredited School of Nursing, BSN or BS degree preferred
• Three years of Hospice nursing experience
• Supervisory or leadership experience preferred
• 2-5 yearsHospice experience/On Callrequired
• New York State RN licensure
• NYS valid license preferred
• Current CHPN certification preferred