On-Call Technical Support Analyst

Louisiana State University; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Louisiana State University is seeking a Technical Support Analyst to provide phone and email-based technical help for joint LSU and FBI DOJ projects. The role includes documenting issues, assisting with QA on student workers, and supporting management with training and standards.

The position requires a Bachelor's Degree with one year of experience and willingness to travel, with on-site duties at the LSU William P. Johnston Hall location.

Qualifications

• Bachelor's Degree and one year of experience.
• Proficient with web browsers, Internet and general office applications.
• Degree is not required if experience meets the requirements stated.

Responsibilities

• Provide technical support via telephone and email.
• Handle customer service inquiries both telephonically and by email.
• Identify and elevate priority issues.
• Route callers to appropriate resources.
• Document all call information according to standard operating procedures.
• Review student call logs for accuracy.
• Perform quality assurance checks on student workers.
• Work with management to establish standards governing customer interactions and training.
• Assist management with special projects and onsite operational support.

Skills

Customer service

Troubleshooting

Technical support

Education

Bachelor's Degree

Job description

Louisiana State University is seeking a Technical Support Analyst to provide phone and email-based technical help for joint LSU and FBI DOJ projects. The role includes documenting issues, assisting with QA on student workers, and supporting management with training and standards.

The position requires a Bachelor's Degree with one year of experience and willingness to travel, with on-site duties at the LSU William P. Johnston Hall location.